Frequently Asked Questions
Can I purchase or redeem gift cards online?
Both traditional Gifts Cards and and egift cards will be available soon.
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Can I order by telephone?
You can always place an order by telephone, Monday-Friday between 8:00am - 5:00pm (CST) by calling 1-866-9-BEAUTIFUL (1-866-923-2884).
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What forms of payment are accepted for Samee online purchases?
We accept Visa, Mastercard, American Express and Discover.
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Will Samee send an order confirmation via email?
Yes. If you provide your email address when placing an order, we will send you a message confirming your order.
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How can I find out the status of an order placed online?
Your order becomes available for online status-tracking 24 hours after it is placed. You can track your order status online by visiting the Order Status page. You’ll need your order number and billing ZIP code to use this service. You can also call 1-866-923-2884 Monday-Friday, 8:00am-5:00pm (CST) and ask us to check your order status.
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How can I make a change or cancel my order?
To make a change or cancel your order, please contact customer service at 1-866-923-2884.
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What is Samee Cosmetics return policy?
We are proud of our Samee Cosmetics products and want you to be perfectly satisfied with your purchase. All Samee Cosmetics are guaranteed. If you are not satisfied for any reason, we will gladly provide a product refund within 30 days of receipt.
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How do I return merchandise?
Returns are easy, even if you have misplaced your return instructions. You can return the merchandise through the mail for a refund or replacement. To make a return by mail, just complete the Return Form attached to the invoice that you received with your merchandise. Simply indicate the reason for return and the action to be taken, such as replacement or refund. Place the Return Form in the box with your merchandise.
Mail the package, using the carrier that is convenient to you, to:
Samee Cosmetics
1879 N. Neltnor Bldv., #247
West Chicago, IL 60185-5932
If you have any questions, please call 1-866-923-2884 Monday-Friday, 8:00am-5:00pm (CST).
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What shipping and processing options are available?
We offer two types of shipping and processing: standard and rush delivery.
Standard Shipping and Processing. Standard shipments should arrive within 2-7 business days of receipt of the order. Note: items on backorder will ship separately at no charge to you if multiple shipments are required. Orders being shipped to AK or HI will be sent UPS Priority at an addition charge of $12.00 per shipment in addition to the UPS Ground Shipping rate below. There is an additional $15.00 charge in addition to any other expedited service charge above.
| Class of Service |
UPS Ground |
3-Day UPS |
2-Day UPS |
Next Day UPS |
| Shipping Rates |
$5.75 |
$12.50 |
$17.00 |
$29.75 |
|
Estimated Shipping times—excluding weekend & holiday order placements
|
| Order Processing |
1-2 Days |
0-1 Day* |
Same Day* |
Same Day* |
| Shipping Time |
2-5 Days |
2-3 Day* |
2 Day |
1 Day* |
| Total Estimated Delivery Time |
2-7 Days |
2-4 Day* |
2 Day |
1 Day* |
*Orders must be placed by 3pm central standard time to be shipped the same day.
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How is sales tax charged?
Sales tax on the merchandise total is charged for items shipped within IL at a rate of 6.75%.
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Can orders be shipped to a P.O. Box?
Yes, items can be shipped to a P.O. box. However, we regret that rush orders or extra large gift boxes cannot be sent to a P.O. box, please call 1-866-923-2884 for information.
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Can orders be shipped to foreign countries?
We’re sorry, we are currently unable to accept orders to be filled to destinations outside the U.S. We apologize for any inconvenience.
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When I submit credit card information online, is it secure?
Sameecosmetics.com has sophisticated encryption and authentication tools to protect the security of your credit card information, and we will do our best to protect its security on our systems. Specifically, every page in the Sameecosmetics.com ordering process that requests credit card information uses Secure Socket Layer (SSL) encryption, which is designed to render information unreadable should anyone try to intercept it. However, we cannot guarantee or warrant the security of any information you transmit to or from our web site, and you do so at your own risk.
To help insure others will not have access to your credit card information while on our Web site, we urge you to sign off your account and close your browser window when you have finished your visit, especially if you are sharing a computer with someone else or are using a computer in a public place.
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Will Samee Cosmetics sell or rent my email address to other companies?
NO, we use the personally identifiable information you provide for internal purposes only, such as confirming and tracking your order, subscription or registration, analyzing trends and statistics, informing you of our new products, services and offers, etc.
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